1. About these terms
These terms and conditions apply to your use of sleepmatters.ie and to the services and products provided by Lucy Wolfe, trading as Sleep Matters ("we", "us", "our"), based in Ireland. By using this website, booking a service or buying a product, you agree to these terms. Please read them carefully.
Questions? Email [email protected] or call +353 87 268 3584.
2. Our services
We provide child and adolescent sleep consultancy, including Sleep Chats, consultation packages, follow-up support, talks, workshops and training. The details and price of each service are shown on the website or confirmed with you before booking.
Every family is different. We will give you a personalised plan and support, but we cannot guarantee specific results, because outcomes depend on many factors including your child's health, development and how consistently a plan is followed.
3. Not medical advice
We are not medical professionals. Before starting any sleep plan, you should make sure there are no underlying medical issues affecting your child's sleep, such as reflux, allergies, breathing difficulties or ear infections. If you have any concerns about your child's health, please contact your GP, public health nurse or another qualified healthcare professional. In an emergency, call 112 or 999.
You remain responsible for your child's care and safety at all times, including following safe sleep guidelines.
4. Booking and payment
- Services are booked once we have confirmed availability and received payment, unless we have agreed otherwise.
- Prices are shown in euro (€) and may change. The price that applies is the one confirmed at the time of booking.
- Payments are processed securely through third-party providers such as PayPal. We do not store your card details.
- Support periods included in a package begin on the date of your initial consultation and are not extended unless we agree otherwise in writing.
5. Cancellations, rescheduling and refunds
- If you need to reschedule a consultation or call, please give us at least 24 hours' notice and we will arrange a new time.
- Appointments missed or cancelled with less than 24 hours' notice may be treated as delivered.
- Once a consultation has taken place or a sleep plan has been provided, fees are non-refundable, as the service has been delivered.
- If we need to cancel or reschedule, we will offer you a new time or a full refund for any part of the service not yet delivered.
Under Irish consumer law, you normally have 14 days to cancel a service contract made online. By asking us to start your service within that 14-day period, you agree that you lose the right to cancel once the service has been fully provided, and that you may be charged for any part already provided.
6. Talks, workshops and events
Fees, dates, content and any travel costs for talks, workshops and training are agreed with you in writing before the event. Specific cancellation terms for events will be set out in that agreement.
7. Books and products
- Books are ordered and paid for through PayPal. Prices include VAT where applicable; any delivery charges are shown before you pay.
- We aim to dispatch orders promptly. Delivery times are estimates and may vary.
- You have the right to cancel an order within 14 days of receiving it. Return the item unused and in its original condition, and we will refund the price paid. You are responsible for return postage unless the item is faulty.
- If an item arrives damaged or faulty, please contact us and we will replace it or refund you.
8. Intellectual property
All content on this website and in our materials — including text, sleep plans, guides, books, images, recordings and logos — belongs to us or our licensors and is protected by copyright. Sleep plans and resources are for your own family's personal use only. Please do not copy, share, sell or publish them without our written permission.
9. Using this website
We try to keep the information on this website accurate and up to date, but it is general information only and may not apply to your situation. We do not guarantee that the website will always be available or free of errors. Links to other websites are provided for convenience, and we are not responsible for their content.
10. Our liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under Irish law, and nothing affects your statutory rights as a consumer.
Otherwise, we are not liable for any indirect or unforeseeable loss, and our total liability to you for any service or product is limited to the amount you paid for it.
11. Privacy
We handle your personal information in line with our Privacy Policy. Anything you share with us about your family is treated as confidential.
12. Governing law
These terms are governed by the laws of Ireland, and the Irish courts have jurisdiction over any dispute. If you live elsewhere in the EU, you may also have rights under your local law.
13. Changes to these terms
We may update these terms from time to time. The version in force when you book or buy will apply to that booking or purchase.